BAD SHOPPING EXPERIENCES!

Before I formally start this I’m going to say please read my last post. It was all about my purchases from Inglot in Cambridge and I absolutely love what I bought. While I do love the brand, I have one thing to complain about in terms of the store: The staff and customer service. I wasn’t happy with the fact that being the only customer in the store at the time, the two sales assistants were standing around the shop speaking in Polish as I was choosing my colours for my Freedom System… I considered this to be extremely rude, no? When I finished finding my colours, I then had to interrupt THEM to tell one of them that I’d finished and that I’d like to pay. I, being the paying customer and ONLY customer in the store, shouldn’t have had to be the one to feel like I was interrupting anything! I feel slightly outraged actually. When I got home, I decided to email Inglot saying that as much as I love the brand, and I really do, and how happy I was with my purchases, I found the staff to be rude enough to be speaking in another language in front of me. That email was sent on May 12th and I am yet to receive a reply… I’m not holding my breath. Below is a copy of the exact email I sent:

Dear Sir/Madam,  I am writing as a loyal customer and genuine fan of Inglot with regards to my recent excursion to the Cambridge branch where I was excited to finally visit my favourite makeup brand’s store for the first time. After previously purchasing products online, I was eager to visit the store in person. While I was thrilled with the actual shop; the testers were clean, surfaces shiny and staff available to help; I also found that on one occasion while choosing eyeshadows that I was slightly put off. This was due to the staff seeming vacant when I was the only customer in the store as the two shop assistants were huddled together speaking Polish, of which I could not understand. While I’m sure they were talking about work (they were both pointing at lipsticks), as the only customer in the newly opened store at the time, I felt alienated as a paying customer. At one point, I needed assistance with choosing my colours for my freedom system palette but I felt, bizarrely, like I was interrupting THEM. While I did make a purchase and very happily so, I still feel like I would be more comfortable purchasing my favourite items online rather than visiting the store after the way I felt.  Anticipating your kind response.

Regards

Hannah Stocking

The fact that I haven’t even received a reply to my email is bugging me, I expected a lot more from the customer service of Inglot, it has to be said. I am disappointed in the brand after experiencing this, not enough to put me off shopping there, but it will make me view the company in a different light. Are any other brands or stores that you’ve had a bad experience with? What happened? Let me know!

AWKWARD HELLO’S AND SAD GOODBYE’S…

Hello to my fellow bloggers, friends, fashionistas and magpie’s!

As my first blog post, I’m going to introduce myself by telling you a little bit about me, letting you seep into my brain for a twinkling instant!

As it stands, I’m a 17 year old girl, one day hopefully a successful fashion writer and journalist! My fashion-life began when I was 9 years old, seeing Vivienne Westwood walking down Kensington High Street one evening… Intrigue is only a small fraction of what I felt. Since then my fashion obsession has reached a particular high as I’ve recently created a fashion journalism portfolio to show at university interviews (pieces of which I will later post here on this blog.) I thoroughly enjoyed the process of creating it and it is basically what inspired me to create this blog.

Let’s talk about my blog name: HNNH NYC or HNNH_NYC as it is on Twitter… My name is Hannah (hence HNNH) and the NYC part is just a reference to where I am determined to make it in my career. I feel like an NYC girl at heart.

I’ve titled this post “Awkward Hello’s and Sad Goodbye’s”. Now that I guess the “Awkward Hello’s” is over with, I’ll move onto the “Sad Goodbye’s”. Three days ago I had to put my beloved Greyhound to sleep, literally broke my heart. Moving on from that and feeling energized, I feel starting a fashion blog in the way I want to do it will help me concentrate my thoughts into something else, something useful that could help me with my career.

Well after that introduction, I think it’s time to sign off and start blogging for real! I hope you enjoy my blog, feedback is greatly appreciated! My email is HNNH_NYC@live.co.uk if you wish to ask me questions or give me inspiration for future blog posts!

xoxo
Hannah